Operator and scope
This notice explains how Swarnalok handles personal information. Finmet India Private Limited. CIN: U72900MH2021PTC363825. GSTIN: 27AAECF6395G1ZB. Business address: Flat No. 5, SEEP CHS Ltd, Sherly Rajan Road, Off Carter Road, Bandra (West), Mumbai, Maharashtra 400050, India. Customer support: info@swarnalok.in.
Information and purposes
Guest checkout uses your name, email, phone, delivery/billing address, items and optional GST or gift details to process an order, fulfil delivery and provide support. Enquiry forms record the details and message you submit. The store keeps payment references, confirmed statuses and refund amounts, not card numbers, bank passwords or UPI PINs. Relevant internal customer-service notes support enquiries and order history; they do not create an account or establish a verified identity.
Providers
Razorpay receives checkout contact details and the payment order/amount. Blue Dart receives serviceability PINs and, for an approved booking, the recipient and parcel details needed for fulfilment. Resend receives the destination address and message content for receipts, delivery updates and opted-in email signups when sending is connected. The hosting service processes data needed to operate the store. These providers may receive standard network information when you use their interfaces. Social links open external services under their own notices. We do not sell or rent customer information.
Marketing and campaign measurement
Marketing signup is optional, separate from checkout and unchecked by default. We record the signup source, consent wording and time; customers join the mailing list immediately after explicitly opting in. This does not verify ownership of the email address. A personal offer, where available, is sent in the welcome email. Unsubscribe links stop marketing separately from essential order messages. Historical purchases alone are not marketing consent. Optional campaign measurement records source, campaign and signed visit references only after the visitor allows it. The store does not install advertising pixels or third-party behavioural analytics.
Offers and fraud prevention
Server-keyed hashes of IP, email and phone enforce published offer limits and help prevent repeat use; raw IP addresses are not saved in sale records. Shared networks can share a restriction. The service and its providers may process network information to handle requests and prevent abuse. Do not put sensitive personal details into an optional gift note or an internal campaign label.
Retention and controls
Order, payment, shipment and relevant support records are retained for fulfilment, accounting, applicable legal duties and disputes. They are not deleted or restocked automatically because of age. GST accounts and records, where applicable, are retained for at least 72 months from the relevant annual-return due date and longer where proceedings require it. Anonymous campaign visits expire after 30 days; administrator sessions expire after eight hours. Deletion requests are assessed against the purpose and any lawful retention need. Records are retained for the purposes and legal duties described above.
Requests and complaints
You can request access, correction, consent withdrawal or deletion as applicable by contacting info@swarnalok.in or using the Privacy request subject in the contact form. Withdrawing marketing consent does not prevent a purchase. Grievance officer: Rishi Srinivasan, Grievance Officer. Email: info@swarnalok.in. Complaints are acknowledged within 48 hours and addressed within one month of receipt.
Children and changes
The store is intended for adult purchasers. Do not submit a child's personal details. Changes to providers, purposes or optional tracking require an updated notice and any applicable consent.