Destinations and charges
We currently deliver to serviceable Indian PIN codes through Blue Dart. Delivery charges and an estimated window are displayed before payment. Finmet India Private Limited. CIN: U72900MH2021PTC363825. GSTIN: 27AAECF6395G1ZB. Business address: Flat No. 5, SEEP CHS Ltd, Sherly Rajan Road, Off Carter Road, Bandra (West), Mumbai, Maharashtra 400050, India. Customer support: info@swarnalok.in.
PIN verification and dispatch
A successful PIN check means the carrier reports service for that PIN and shipping product. It does not verify a complete address, guarantee a delivery date or confirm collection. Dispatch depends on verified payment, accepted order, available physical stock and carrier handover. Usually dispatched the next business day after payment confirmation. Estimated delivery in 2–7 days from payment confirmation. Orders often arrive in around 3 days; timing varies by PIN and carrier.
Parcel and tracking
The chosen presentation determines the parcel. Carrier weight and dimensions are measured for the packed shipment; 0.1 gram is only the stated gold content. The private order page provides the AWB and confirmed carrier tracking when available. A pickup request is not a claim that the carrier has collected the parcel.
Address issues, delay and damage
Contact info@swarnalok.in promptly for an incorrect address, missing delivery or damaged package. Estimated dates may be affected by carrier operations, inaccurate details or events outside reasonable control. We will investigate and explain the available resolution. These qualifications do not exclude a remedy required for an unjustified late delivery, loss, defect or incorrect item. See Returns, replacements and refunds.
Support
Grievance officer: Rishi Srinivasan, Grievance Officer. Email: info@swarnalok.in. Complaints are acknowledged within 48 hours and addressed within one month of receipt.